Window to request an exchange
You must notify us of your exchange request within one (1) business day of receiving your order, via WhatsApp or Instagram, including your order number. After that window, exchanges are not accepted.
Condition
The item must be in its original condition: unworn, unwashed, unaltered, free of stains, odors or damage, and with all original tags attached. Every returned item is inspected; if it does not meet these conditions, the exchange will be declined and the item returned to you.
What you can swap for
We exchange the item for a different size, color, or another product of the same value (or higher value, paying the difference). Preference exchanges are not eligible for refunds or payment reversals.
Return shipping
For preference exchanges, shipping both ways is covered by the customer. We cover it only when we shipped the wrong item or for a verified factory defect.
Factory defect warranty
If the item has a manufacturing defect, you have up to fifteen (15) business days from receipt to file a claim, provided the item shows no signs of wear or washing and keeps its original tags. Once the defect is verified, we cover the return shipping and resolve within a maximum of fifteen (15) business days by repairing the item, replacing it with an identical one or, where applicable under Nicaragua's Consumer Protection Law (Law 842), refunding the amount paid.
